Repairs

HOW DO REPAIRS WORK?
Do your MOSCOT specs need a little TLC? Let us know of any damage to your frames, we can repair ‘em! If you are near a MOSCOT Shop, you can always drop in for all your repair or refresh needs.

Not close to a MOSCOT shop? Email support@moscot.com with the subject line “Repair Inquiry” and include the following details:

 

  • .COM order number or MOSCOT Invoice # (if purchase in a MOSCOT Shop)
  • Name + Location of MOSCOT Shop or Authorized MOSCOT Stockist where the original purchase was made
  • The issue and reason for repair
  • Clear images of the glasses, with a close up of the damage and hinges as well.

         

        Once we have taken a peek at repair details, we kindly ask you send your glasses, a copy of the repair inquiry email, and a signed Repair Authorization Form (we’ll send you this via email) to our warehouse at the address provided. Once we receive your glasses, we will contact you to finalize the order.
         
        As always, we are happy to provide the following Complimentary Services:

        • Cleaning – our exclusive solution keeps frames sparkling!
        • Buffing – to reduce the appearance of light scratches on frames.
        • Screw Replacement – we’ll tighten up any loose screws for the perfect fit to your face.
        • Frame Alignment – we’ll get your frames sittin’ just right!
         
        We have listed some repair costs below for your convenience:

        • The cost for acetate temples is: $160.00 USD (Temples are sold in pairs.)
        • The cost for cable temples is:  $170.00 USD
         
        Please note that there is a cost to ship the frame back to you. Available shipping methods are below with pricing:

        • UPS GROUND: $12.00 (USA ONLY)
        • UPS 2-Day: $25.00 (USA ONLY)
        • UPS Overnight: $35.00 (USA ONLY)
        • UPS Standard: $35.00 (CANADA ONLY)
        • International Flat-Rate: $65.00 USD* International rates do include VAT/Customs duties.
         
        Wondering how long the repairs take? Check out our processing timelines below! Please note these are only for original orders that were placed on moscot.com:

        REPAIR TYPE PROCESSING TIME
        New Temples: 2-3 Business Days
        New Frame Front: 2-3 Business Days
        Adjustment: 2 Business Days
        Buffing: 8-10 Business Days
        Custom Nose Pads: 8-10 Business Days
        Readers: 3-4 Business Days
        Sunglass Lens Non-Rx: 4-5 Business Days
        Sunglass Non-Rx Polarized: 1-2 Business Days
        Sunglass Lens w/Rx: 3-4 Business Days (Stock Lens), 8-10 Business Days (Special Order Lens)
        Sunglass Lens w/Rx + Polarized: 8-10 Business Days
        Plano Lenses: 3-4 Business Days
        Plano + Blue Protect: 3-4 Business Days
        Plano + Transitions: 8-10 Business Days
        Single Vision Lenses: 3-4 Business Days
        Single Vision Lenses + Blue Protect: 4-5 Business Days
        Single Vision Lenses + Hi-Index: 8-10 Business Days
        Single Vision Lenses + Transitions: 8-10 Business Days
        Progressive Lenses: 8-10 Business Days
        Progressive Lenses + Blue Protect: 8-10 Business Days
        Progressive Lenses + Hi-Index: 8-10 Business Days
        Progressive Lenses+ Transitions: 8-10 Business Days
        Any Rx + Prism: 8-10 Business Days
        Custom Made Tints: Solid Colors (Pre-made): 3-4 Business Days
        Custom Made Tints: Gradient: 4-5 Business Days
        Custom Made Tints + Rx: 8-10 Business Days