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Whether you're a MOSCOT collector or visiting for the very first time, we're here to assist!

Frequently asked questions

Don’t forget your current prescription glasses and any contact lens info or packaging -- our docs love having the full picture to keep your peepers in tip-top shape.

MOSCOT NYC is an Out-of-Network provider for all insurance plans – but we still like to give a little something back:

  • 15% off our comprehensive eye exam
  • 15% off retail pricing for prescription lenses on your annual pair of eyeglasses

Just show us proof of an active vision insurance to take advantage of these offers at our NYC Shops. You can also submit receipts to your insurance provider for any Out-of-Network reimbursement.
New patient? Get a $50 credit toward your comprehensive eye exam.
Got more questions? Check out our Customer Service or Eyecare FAQ.

Yes. To order prescription lenses, you’ll need a current prescription from a licensed eye doctor. If you don’t have one, you can easily book an eye exam online appointment at one of our Shops.

Yes! If you wear both contacts and glasses, we recommend booking a contact lens exam in NYC to ensure your prescription is accurate and your eyes are healthy. We also offer prescription renewals.

Eye dilation exams are available and may be recommended depending on your eye health and history. Your doctor will let you know if it’s necessary to get a better look at your retina and overall ocular wellness.

Yes. After your eye exam in NYC, our in-house opticians will help you select lens options – like blue light filtering, high-index, or transitional lenses – and ensure a perfect fit for your chosen frame. Our on-site lens lab ensures precise, high-quality results.

Read more here.

Click here for the EU Right of Withdrawal Form.

If you have any questions or require further assistance, please do not hesitate to contact us - our MOSCOT Family Members will gladly assist you!

CONTACT INFO:

North America Telephone: 1.866.667-2687

International: 800.888.800.80

Email: support@moscot.com

Press: press@moscot.com

Wholesale: wholesale@moscot.com

Privacy: privacy@moscot.com


CUSTOMER SUPPORT HOURS:

North America:

Mon - Thur: 9am - 6pm EST

Fri - Sun: 10am - 6pm EST

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From Orchard Street to around the world, we’d love to see you in person.

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