PLEASE NOTE: THE BELOW POLICY IS FOR ONLINE ORDERS ONLY. IF YOU MADE YOUR PURCHASE IN A U.S. BASED MOSCOT SHOP PLEASE REFERENCE OUR RETURN POLICY HERE.
ONLINE RETURNS
US ORDERS: MOSCOT will gladly accept returns for any order from MOSCOT.COM within 10 calendar days of delivery and the return must be sent back to MOSCOT within 28 days of requesting the return label. The item(s) must have been purchased directly from MOSCOT.COM and be unused and free of all damage. All original packaging must be intact (chamois, case and warranty card).
RETURN SHIPPING: Return Shipping is on us! Simply click the link below to initiate your return request! Once you do, check your email for the UPS return shipping label and instructions on how to send your order back for a refund.
*Due to the highly customized nature of Progressive prescriptions, orders with Progressive Vision (multi-focal) lenses have a $100 restocking fee.
To process your MOSCOT.COM return, click HERE!
INTERNATIONAL ORDERS: MOSCOT will gladly accept returns for any non-prescription or Single Vision prescription lens order* within 10 calendar days of delivery. The item(s) must have been purchased directly from MOSCOT.COM and be unused and free of all damage. All original packaging must be intact (chamois, case and warranty card).
*Single Vision prescription lens orders are subject to a $50 restocking fee for international orders. Due to the highly customized nature of Progressive prescriptions, orders with Progressive Vision (multi-focal) lenses have a $100 restocking fee.
INTERNATIONAL RETURN SHIPPING: Kindly note you will be responsible for international return shipping. We suggest you choose a trackable shipping service as MOSCOT is not responsible for any theft or loss during transport.
To process your MOSCOT.COM return, click HERE!
How do I return my order?
To process your MOSCOT.COM return click here. Please make sure to print your return authorization and include it in the return box. Please allow 7-10 business days for processing. Once your return has been received, you can track this in your account details.
For refunds, the return value is determined by the purchased retail price of the item. Shipping charges are non-refundable.
All refunds will be credited to the original payment method or moscot.com credit will be offered.
Our returns policy is superseded by any special promotional terms and conditions, including but not limited to final sale.
Can I return my online order at a MOSCOT shop?
Yes! We gladly accept returns from moscot.com at any of our U.S. locations if it meets the requirements above. You can find the closest shop near you here! Unfortunately we are unable to accept returns from online orders at our international MOSCOT Shop locations at this time.
Whoops! I made a mistake on my order!
Not a problem! We are able to cancel your order up to one (1) hour after you complete your purchase but unfortunately, no other changes can be made after your order is placed. Please e-mail support@moscot.com or call us at:
1.866.667.2687 (North America)
+800.888.800.80 (International)
Oh no! I need to update my shipping address on my order!
Not a problem! We can cancel your order up to one (1) hour after you complete your purchase and help you place a new order with the correct information. Unfortunately, no shipping address information changes can be made after your order is placed. Please e-mail support@moscot.com or call us at:
1.866.667.2687 (North America)
+800.888.800.80 (International)
Thanks for accepting my return! But why haven’t I received my refund?
Once your return has been processed, it may take up to 10 business days to reflect in your bank account, depending on your bank’s processing time.
Wait! I still have questions!
We’re here for you!
Please e-mail: support@moscot.com
Call us at 1.866.667.2687 (North America) or +800.888.800.80 (International) if you have any questions regarding your return or refund!
MOSCOT reserves the right to refuse transactions, shipments and returns on all moscot.com orders.
*Upgrades include but are not limited to; custom-made tints, blue protect, transitions and/or 1.74 high-index add-ons.
ORDER PROCESSING + SHIPPING TIMELINES
Please note that Free Worldwide Shipping applies only to orders over $95. A shipping fee of $12 will be applied to orders under $95.
ORDER PROCESSING TIMELINES
Orders placed before 12pm EST will begin processing immediately, orders placed after 12pm EST will begin processing on the next business day.
Please note, orders placed after 12pm EST on Friday will be processed starting Monday.
| Frame Only (without custom lenses): | 1-2 Business Days |
| Non-Prescription Orders: | 3-5 Business Days |
| Standard Single Vision Orders: | 3-5 Business Days |
| CUSTOM MADE TINTS™: | 2-3 Business Days |
| Advanced and Premier Single Vision Orders: | 3-5 Business Days |
| Progressive Prescription Orders: | 7-10 Business Days |
| Polarization Add-On (Not Including Non-Prescription LEMTOSH SUN-P): | 7-10 Business Days |
| Transitional Add-On: | Additional 3-5 Business Days |
| Blue Protect Add-On: | Additional 2-3 Business Days |
| Hi-Index 1.74 Add-On: | Additional 2-3 Business Days |
SHIPPING TIMELINES
Please note these timelines are in addition to ORDER PROCESSING TIMELINES and all online(.com) orders are shipped out of our NY facility.
US Orders:
| Ground Shipping: | 2-7 Business Days |
| 2-Day Shipping: | 2 Business Days, $25 flat rate to anywhere in the United States. |
| Overnight: | If you placed your order by 11am EST, this will be delivered by 10:30am the following business day once your order has been processed. We offer overnight shipping for a flat rate of $35 to anywhere in the United States. |
Holiday Shipping Timelines - December 2023:
Please make sure to place your order before the below dates to ensure receipt before December 25th:
Prescription cutoff is December 7th, 2023 to ensure delivery by the holidays.
Below timelines are for non-prescription orders:
| Ground Shipping: | Order by December 15th 2023 |
| 2-Day Shipping: | Order by December 20th 2023 |
| Next Day Air: | Order by December 21st 2023 |
Please note that any Next Day Air orders picked up on 12/22/23 will not arrive until after 12/26/23.
UPS does not guarantee the delivery dates for shipments throughout the week of 12/28/23.
International Orders: All orders ship via DHL Express within 1-4 business days.
Please note that shipping may take longer than expected due to customs holds at point of destination. Please reach out to support@moscot.com if you have any questions or issues.
Single's Day Terms & Conditions
Purchase any optical, sun, or tint frames with Single Vision or Progressive prescription lenses and receive 30% off prescription lenses only with promocode “LENS30”. Offer valid from November 10, 2023 (12:00am EST) to November 11, 2023 (11:59pm EST). Purchase is final sale, no returns, no exchanges. Offer cannot be combined with another promotion code. Offer available on MOSCOT.COM and at MOSCOT Shops worldwide. One offer per customer.