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In-Shop Return Policy

PLEASE NOTE: THE BELOW POLICY IS FOR PURCHASES MADE IN A NEW YORK CITY SHOP. IF YOU MADE YOUR PURCHASE ONLINE ON MOSCOT.COM PLEASE REFERENCE OUR RETURN POLICY HERE.

IN-SHOP RETURN POLICY

 **PLEASE NOTE: This policy is effective as of July 1st, 2018. For any order placed before July 1st, 2018 please e-mail support@moscot.com or call us at 1-866-667-2687

If it’s not love at first sight, MOSCOT will gladly accept returns as follows:

We accept returns of MOSCOT Frames, MOSCOT Clip-ons and MOSCOT Sunglasses within 10 days of your dispense. The item(s) must be in its original condition: unused, unworn, and free of damage. All original packaging must be intact (chamois, case, and warranty card).

Please note: We can only accept returns on products that were purchased at one of our four New York City MOSCOT Shops. If you’ve made a purchase at one of our international MOSCOT Shops please contact support@moscot.com or call us 1-866-667-2687.

Due to the customized nature of prescription lenses and lens upgrades, all lenses containing modifications will not be refunded and are final sale.  Upgrades include but are not limited to; custom-made tints, magnification, blue protect, transitions. All items marked final sale are not eligible to be returned. Prescription lenses are final sale and cannot be returned.

What if my prescription has been updated?

Should your doctor change your prescription within 30 days of dispense of your frames, MOSCOT will remake your lenses according to your doctor's written directions. This service will only be provided one time and your original lenses must be returned to MOSCOT (at customer's expense) - a labor charge of $30 may apply.

How do I return my order?

Please bring the items you wish to return along with your receipt to any New York City MOSCOT Shop. For refunds, the return value is determined by the purchased retail price. Shipping charges are non-refundable.

Please note: All refunds will be credited to the original payment method or MOSCOT Shop Credit will be offered. If you made your purchase in cash, MOSCOT Shop Credit will be issued.

Thanks for accepting my return! But why haven’t I received my refund yet?

It may take up to 10 business days for your return to reflect in your bank account depending on your bank’s processing time.

Wait! I still have questions!

We’re here for you! Please e-mail support@moscot.com or call us at 1-866-667-2687 if you have any questions regarding your return or refund!

MOSCOT reserves the right to refuse transactions, shipments and returns on all MOSCOT orders.