Repairs

HOW DO REPAIRS WORK?

Do your MOSCOT specs need a little TLC? Let us know of any damage to your frames, and we'll repair ‘em! You may visit any MOSCOT Shop for your repair or refresh needs. Find a shop near you here.

Not close to a Shop? Email support@moscot.com with the subject line “Repair Inquiry” and the following details:

 

  • MOSCOT.COM order number, or if purchased at a Shop, invoice #
  • If purchased at a Shop or authorized MOSCOT stockist, name and location where the original purchase was made
  • Reason for repair
  • Clear images of the frames, including close-ups of the damage or reason(s) for repair, and hinges

Once we have peeked at the repair inquiry, we kindly request that you send your frames, enclosed with, provided, signed Repair Authorization Form to our warehouse. Once received, we confirm and finalize the order.
 
*Please keep in mind that repaired frames are not eligible for return 

WHAT ARE THE REPAIR COSTS?

A few examples include:
  • Acetate temples (sold in pairs): $165
  • Cable temples:  $170

Please note there is a return shipping cost for the frames. We offer the following shipping methods:

Domestic:
  • UPS Ground: $12
  • UPS 2-Day: $25
  • UPS Overnight: $35
International:
  • UPS Standard (Canada Only): $35
  • International Flat-Rate: $65 *Includes VAT/customs duties

 

HOW LONG DO REPAIRS TAKE?


Check out our processing timelines below! Please note these are for MOSCOT.COM orders:

REPAIR TYPE PROCESSING TIME
New Temples: 2-3 Business Days
New Frame Front: 2-3 Business Days
Adjustment: 2 Business Days
Custom Nose Pads: 8-10 Business Days
Readers: 3-4 Business Days
Sunglass Lens Non-Rx: 4-5 Business Days
Sunglass Non-Rx Polarized: 1-2 Business Days
Sunglass Lens w/Rx: 3-4 Business Days (Stock Lens), 8-10 Business Days (Special Order Lens)
Sunglass Lens w/Rx + Polarized: 8-10 Business Days
Plano Lenses: 3-4 Business Days
Plano + Blue Protect: 3-4 Business Days
Plano + Transitions: 8-10 Business Days
Single Vision Lenses: 3-4 Business Days
Single Vision Lenses + Blue Protect: 4-5 Business Days
Single Vision Lenses + Hi-Index: 8-10 Business Days
Single Vision Lenses + Transitions: 8-10 Business Days
Progressive Lenses: 8-10 Business Days
Progressive Lenses + Blue Protect: 8-10 Business Days
Progressive Lenses + Hi-Index: 8-10 Business Days
Progressive Lenses+ Transitions: 8-10 Business Days
Any Rx + Prism: 8-10 Business Days
Custom Made Tints: Solid Colors (Pre-made): 3-4 Business Days
Custom Made Tints: Gradient: 4-5 Business Days
Custom Made Tints + Rx: 8-10 Business Days