HOW DO REPAIRS WORK?
Do your MOSCOT specs need a little TLC? Let us know of any damage to your frames, and we'll repair ‘em! You may visit any MOSCOT Shop for your repair or refresh needs. Find a shop near you here.
Not close to a Shop? Email support@moscot.com with the subject line “Repair Inquiry” and the following details:
- MOSCOT.COM order number, or if purchased at a Shop, invoice #
- If purchased at a Shop or authorized MOSCOT stockist, name and location where the original purchase was made
- Reason for repair
- Clear images of the frames, including close-ups of the damage or reason(s) for repair, and hinges
Once we have peeked at the repair inquiry, we kindly request that you send your frames, enclosed with, provided, signed Repair Authorization Form to our warehouse. Once received, we confirm and finalize the order.
*Please keep in mind that repaired frames are not eligible for return
WHAT ARE THE REPAIR COSTS?
A few examples include:
- Acetate temples (sold in pairs): $165
- Cable temples: $170
Please note there is a return shipping cost for the frames. We offer the following shipping methods:
Domestic:
- UPS Ground: $12
- UPS 2-Day: $25
- UPS Overnight: $35
- UPS Standard (Canada Only): $35
- International Flat-Rate: $65 *Does not include VAT/customs duties
HOW LONG DO REPAIRS TAKE?
Check out our processing timelines below! Please note these are for MOSCOT.COM orders:
| REPAIR TYPE | PROCESSING TIME |
|---|---|
| New Temples: | 2-3 Business Days |
| New Frame Front: | 2-3 Business Days |
| Adjustment: | 2 Business Days |
| Custom Nose Pads: | 8-10 Business Days |
| Readers: | 3-4 Business Days |
| Sunglass Lens Non-Rx: | 4-5 Business Days |
| Sunglass Non-Rx Polarized: | 1-2 Business Days |
| Sunglass Lens w/Rx: | 3-4 Business Days (Stock Lens), 8-10 Business Days (Special Order Lens) |
| Sunglass Lens w/Rx + Polarized: | 8-10 Business Days |
| Plano Lenses: | 3-4 Business Days |
| Plano + Blue Protect: | 3-4 Business Days |
| Plano + Transitions: | 8-10 Business Days |
| Single Vision Lenses: | 3-4 Business Days |
| Single Vision Lenses + Blue Protect: | 4-5 Business Days |
| Single Vision Lenses + Hi-Index: | 8-10 Business Days |
| Single Vision Lenses + Transitions: | 8-10 Business Days |
| Progressive Lenses: | 8-10 Business Days |
| Progressive Lenses + Blue Protect: | 8-10 Business Days |
| Progressive Lenses + Hi-Index: | 8-10 Business Days |
| Progressive Lenses+ Transitions: | 8-10 Business Days |
| Any Rx + Prism: | 8-10 Business Days |
| Custom Made Tints: Solid Colors (Pre-made): | 3-4 Business Days |
| Custom Made Tints: Gradient: | 4-5 Business Days |
| Custom Made Tints + Rx: | 8-10 Business Days |
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