Wondering if you can return prescription glasses? Because our lenses are made-to-order, returns work a little differently:
U.S. Orders:
Returns accepted for any order placed on MOSCOT.COM
Return shipping is on us!
$100 restocking fee for Progressive Vision lenses
International Orders:
Returns accepted for any MOSCOT.COM order
Use our discounted $20 DHL Express label via RETURNS.MOSCOT.COM
Return packages must be marked “returned goods” to avoid customs delays
$50 restocking fee (Single Vision) / $100 (Progressive)
MOSCOT is not liable for theft or loss during return transit
To be eligible, glasses must be unused, undamaged, and purchased directly from MOSCOT.COM. Need a fit adjustment? Visit a MOSCOT Shop or reach out to our customer service team – we’re here to help.
For online orders only - click here if you made your purchase at a US Shop.